5 Ways E-Commerce SMBs Can Cool Social Media Complaints - E-Commerce Times

5 Ways E-Commerce SMBs Can Cool Social Media Complaints - E-Commerce Times

E-Commerce Times

5 Ways E-Commerce SMBs Can Cool Social Media Complaints E-Commerce Times SMBs should "be proactive and ready to help [customers] right at the moment they need it," said Linda Crawford, CEO of Helpshift. Companies must streamline support systems to resolve issues faster and more efficiently, she said. An up-to-date knowledge ... and more »