WhatsApp is becoming the customer service tool of choice for Nigerian e-commerce - Quartz

WhatsApp is becoming the customer service tool of choice for Nigerian e-commerce - Quartz

WhatsApp is becoming the customer service tool of choice for Nigerian e-commerce Quartz As e-commerce continues grows in Nigeria, a new challenge has emerged in how to efficiently execute returns and manage failed deliveries. It's the latest challenge for e-commerce platforms of all sizes in Nigeria that have free return policies similar ...