Why retailers stop selling online: the hidden cost of e-commerce - The Guardian

Why retailers stop selling online: the hidden cost of e-commerce - The Guardian

Why retailers stop selling online: the hidden cost of e-commerce The Guardian They originally embraced e-commerce, offering an online shop, free delivery and free returns. But it quickly turned into an expensive exercise. “More and more products were coming back,” says Dale. “When consumers click to order, they don't see it as ...